It captures feedback from customers immediately after they visit, whether they purchase or not, while the experience is fresh. In your app. Without additional hardware.
Hours to days later
Awkward 2-step process
Long, tedious surveys
Immediate, location-based feedback
Purchasers and non-purchasers
Streamlined, seamless process
Brief, easy surveys
Collect feedback immediately after an experience or upon leaving a store.
Gather structured surveys, free-text comments, or rich media, like pictures, audio and video.
Capture feedback in bite-sized chunks, designed for small screens and brief interactions.
Enable personalized, 2-way communications.
Understand precisely when customers are in your stores, put feedback into the context of actual shopping behaviors, and comprehend the nature of shopping missions.
Link via API to your existing CRM, POS, Web and other databases to create a panoramic picture of how your customers shop and buy across channels.
Monitor NPS and your company’s KPI’s in real-time, quickly identify where and why a problem is occurring, and trigger automated rescue actions even before a bad review.
Send instantaneous alerts to key stakeholders and distribute verbatim customer comments, voice, video and photos to frontline staff.
Embed NanoSurvey into your app and let us do the rest of the work. No new hardware. No kidding.
Integrate the NanoSurvey SDK into your app.
Complete a quick set-up process for your stores, which can be done at scale.
Establish data feeds via API, to and from your existing CSat, CRM and other databases. No personally identifiable information is held.
Shoppers opt-in, giving you permission to listen and learn while delighting and empowering them.
Activates automatically when the shopper nears your store.
Shoppers may be sent personal greetings, messages, or offers of something special just for them, shortly after they enter a store.
Captures feedback immediately after the experience, in-the-moment, or after a pre-determined delay.
Recognizes trends and outliers and quickly isolates where and why a problem is occurring.
Sends action-oriented alerts to front-line staff or to key stakeholders.
Messages and surveys are triggered by our exclusive NanoFence™ technology – a bespoke, low-power geopositioning system for Android phones. Using a proprietary machine-learning algorithm, NanoFence creates and maintains accurate maps that can precisely detect shoppers entering and leaving a store by fusing data from multiple smartphone sensors.
Fully leveraging the power of your customers’ smartphones, NanoSurvey enables feedback that is location-specific, immediate and actionable. It was developed to enhance your relationship with your customers — understanding how they shop, how they are being served, and what they want.
Creating intense loyalty and having a dialogue with customers, without spamming them.
We’ll help you set up a NanoSurvey-powered program that’s perfect for your shoppers, stores, existing CSat program and CRM. We start with strategies for communicating with shoppers and capturing their feedback. All you need to do is install NanoSurvey in your app.
For more information, email:
1521 Alton Road, #378
Miami Beach, FL 33139